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FAQs


How can I get in touch with Pink Diamond?
Please call us on Tel: 07986 542 167. Our lines are open from 9:30am to 5.30pm Monday – Friday. Alternatively please complete are email contact form within the Contact Us page.

Can I view items before I buy?
Yes, you can meet us at several central london locations. Please call us on Tel: 07986 542 167.

How will my order be delivered?
Your order will be sent via Royal Mail or Interlink Carriers. All items ares fully insured until point of delivery.

Can I ask for products to be delivered to an address other than my billing address?
Unfortunately we can only deliver to the address on your credit card if it is your first order. This is to mitigate against fraud. If this is your first order and you require delivery to an alternative address then please call Tel: Please call us on Tel: 07986 542 167. and we can arrange alternative payment arrangements for you.

Do you deliver outside the UK?
Unfortunately we can only deliver within the UK Mainland.

How can I check on my order?
Please contact us on Tel: 07986 542 167., 9:30am to 5.30pm Monday – Friday

Do Pink Diamonds supply hallmarked jewellery?
Yes - all of our gold or silver products over 1g are hallmarked.
 
Can I get my items in engraved?
Yes you can have your items engraved with Pink Diamond. Please contact us on Tel: 07986 542 167., 9:30am to 5.30pm Monday – Friday

Is Vat applicable to my order?
VAT is applicable at 17.5% if your order is delivered within the UK.